Returns help

Wrong age, duplicate gift, or a dinosaur that arrived without its roar: it happens, and the route back is short. Returns for anything bought through this catalog are handled by the retail partner who sold it, under the returns policy shown on the listing at the time you bought.

The whole process starts in your order history with the partner: pick the order, choose the return option, follow the steps. Timing windows, condition rules and drop-off choices are all spelled out there, and they can differ between items, so the order page beats any general summary we could print here.

What we can do from our side: if a toy has a missing piece or a defect, reach us through the contact page with a photo. Sometimes the right answer is a replacement part rather than a round trip for the whole box, and we know which parts exist. Please do not mail toys to our East Aurora address, it is an office and the toy would end its journey in the wrong building.